Terms of Service

1. About Plumza

Plumza Inc. ("Plumza," "we," or "us") operates this website and coordinates plumbing requests in Greater Boston. These terms describe use of our platform and the Plumza dispatch fee. The plumber’s repair scope, price, and any workmanship warranty are agreed separately between you and the plumber.

2. The $149 dispatch fee

The $149 payment to Plumza is a dispatch fee. It is not payment for plumbing repairs. Repair labor, materials, and other charges quoted by the plumber are separate and paid directly to the plumber. Review and agree to the repair price before authorizing work. We do not describe the dispatch fee as a repair estimate or a credit toward the plumber’s invoice.

Stripe processes the dispatch payment. A booking submission or payment confirmation does not by itself mean a plumber has accepted the job, is on the way, or will arrive at a particular time. Plumza confirms assignment and timing separately. Availability depends on your location, the issue, and plumber availability.

3. Requesting service

Provide accurate contact details, service address, and a description of the problem. You must be authorized to request work at the property and arrange safe access. Tell the plumber about known hazards and obtain any necessary property-owner approvals. Do not submit fraudulent bookings, misuse accounts, or interfere with the service.

Plumza is not an emergency response service. For immediate danger to people or property, contact the appropriate emergency service rather than waiting for a website or AI response.

4. Plumbers and repair work

The plumber is responsible for the repair services they agree to provide. Ask the plumber to confirm applicable licensing, insurance, permits, repair scope, pricing, and warranty terms before work starts. A website listing or account approval should not be treated as a guarantee of a specific credential, insurance policy, result, or warranty.

Raise repair-quality or repair-invoice concerns with the plumber and let Plumza know if you need help communicating about the booking. These terms do not remove rights you may have against Plumza or a service provider under applicable law.

5. Cancellations and refund requests

Contact info@plumza.com promptly with your booking number if you need to cancel or request a refund. A cancellation request and a completed refund are separate steps; a cancelled booking status does not itself establish that funds have been returned.

If Plumza cannot arrange a plumber for your request and no plumber is dispatched, you are entitled to a refund of the $149 dispatch fee. Contact info@plumza.com so we can review the booking and process that refund. Refunds are not currently automatic. Other dispatch-fee refund requests are reviewed based on the booking status, whether dispatch was provided, the circumstances of the request, and applicable law. Any cancellation charge must have been disclosed and agreed before it applies. Do not assume an additional charge or an automatic refund solely from a status message.

Refund requests for repair work paid directly to a plumber must be addressed with that plumber. Contact Plumza about the separate $149 dispatch fee. Nothing here limits refund or cancellation rights required by law.

6. AI assistance and website information

Plumza’s AI assistant helps you describe a plumbing issue and navigate your request. Its responses may be incomplete or inaccurate. They are not a professional inspection, a binding quote, a safety assessment, or a confirmation of dispatch. Do not rely on AI instructions for hazardous work. The plumber determines the actual work needed after assessing the situation.

7. Accounts, payments, and communications

Keep account credentials private and notify us if you suspect unauthorized use. Do not send passwords or full card details by email or in AI chat. We may contact you using the details you provide about your account, booking, payment, or support request. Messaging and data charges from your carrier may apply. Contact us to discuss communication preferences.

How information is handled is described in our Privacy Policy.

8. Service limitations and your rights

We cannot guarantee uninterrupted website access, plumber availability, a particular response time, or a particular repair result. These terms do not exclude responsibility that cannot lawfully be excluded, and do not waive statutory consumer protections. No mandatory arbitration agreement, class-action waiver, or blanket release of liability is created by these terms.

9. Updates and contact

We may update these terms as the service changes. The date above identifies this version. Changes do not automatically rewrite an earlier booking agreement or remove rights that have already arisen. If a material change affects an existing booking, we will communicate the relevant change and obtain agreement where required.

Questions about Plumza, bookings, dispatch fees, or these terms: info@plumza.com.